04-22-2025, 01:33 PM
The ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) certification validates a professional's ability to configure, implement, and maintain ServiceNow's ITSM applications, including Incident, Problem, Change, Request, and Knowledge Management. To earn this certification, candidates should complete recommended training courses such as ServiceNow Fundamentals and ITSM Implementation, followed by registering for the exam via the Webassessor platform. The exam comprises approximately 60 multiple-choice questions, covering topics like Incident Management (25%), Change and Release Management (25%), Request Fulfillment (25%), Problem Management (15%), Knowledge Management (5%), and Configuration Management Database (5%). If you're planning to take the exam, it's highly recommended to utilize CIS-ITSM Practice Exam designed by P2PExams. These expertly crafted questions help you familiarize yourself with the exam format, highlight key focus areas, and build your test-taking confidence—ultimately increasing your chances of passing the exam on your first attempt.